Privacy policy

This privacy policy will explain how Conserve Energy Ltd uses the personal data we collect from you when you use our website or when you employ our services.

Topics:

• What data do we collect?

• How do we collect your data?

• How will we use your data?

• How do we store your data?

• Marketing

• What are your data protection rights?

• What are cookies?

• How do we use cookies?

• What types of cookies do we use?

• How to manage your cookies

• Privacy policies of other websites

• Changes to our privacy policy

• How to contact us

• How to contact the appropriate authorities

What data do we collect?

Conserve Energy Ltd collects the following data:

• Personal identification information (Name, email address, phone number, etc.)

• Site information for energy contract under review

• Consumption data

• Metering information

• Billing information

• Energy usage data

• MOP contract information

• DC/DA contract information

Potential energy suppliers may carry out credit checks when deciding whether they will offer you prices, we do not store or have access to this information. If you wish to exercise your data protection rights in this matter you will have to contact your energy supplier directly.

How do we collect your data?

You directly provide Conserve Energy Ltd with most of the data we collect. We collect data and process data when you:

• Register online or place an order for any of our products or services.

• Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.

• Use or view our website via your browser's cookies.

Conserve Energy Ltd may also receive your data indirectly from the following sources:

• We may approach your existing energy supplier for consumption data, site and billing information. This would only be possible if you have provided us with a signed letter of authority. Our standard LOA’s only remain in place for one year.

How will we use your data?

Conserve Energy Ltd collects your data so that we can:

• Pass only relevant information to select energy suppliers to allow them to quote for your energy contract or to manage your account.

• Email you with special offers on other products and services we think you might like.

• Negotiate energy contracts on your behalf

• Create energy audits and reports

• Provide energy saving advice

• If requested by you, present data to companies offering products and services that may help you reduce your energy costs

If you agree, Conserve Energy Ltd will share your data with our partner companies so that they may offer you their products and services. This would only be after any initial energy audits and only if you are considering ways to reduce your energy costs.

When Conserve Energy Ltd processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

Our Company securely stores your data at our main office in Bawburgh with a cloud backup provided by Microsoft Onedrive which supports both in-transit and at rest encryption.

Conserve Energy Ltd will keep your data for 5 years after you terminate our services. Once this time period has expired, we will delete your data by removing all details from both office computers and deleting cloud based copies.

Marketing

Conserve Energy Ltd would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop Conserve Energy Ltd from contacting you for marketing purposes or giving your data to other partners to help you reduce your energy costs.

If you no longer wish to be contacted for marketing purposes, please notify us by emailing enquiries@conserveenergy.net

What are your data protection rights?

Conserve Energy Ltd would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access - You have the right to request Conserve Energy Ltd for copies of your personal data. We may charge you a small fee for this service.

The right to rectification - You have the right to request that Conserve Energy Ltd correct any information you believe is inaccurate. You also have the right to request Conserve Energy Ltd to complete information you believe is incomplete.

The right to erasure - You have the right to request that Conserve Energy Ltd erase your personal data, under certain conditions.

The right to restrict processing - You have the right to request that Conserve Energy Ltd restrict the processing of your personal data, under certain conditions.

The right to object to processing - You have the right to object to Conserve Energy Ltd’s processing of your personal data, under certain conditions.

The right to data portability - You have the right to request that Conserve Energy Ltd transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If the request is in relation to your energy contract then you will have to contact the relevant energy supplier directly. Your first contact however would be Conserve Energy so we can supply you with the right contact details for your particular supplier.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us by the following methods

Our email address is: enquiries@conserveenergy.net

Call us on:

01603 336545

Or write to us:

Conserve Energy Ltd

DC Business Centre

10 Charles Wood Road

Rash’s Green, Dereham

NR19 1SX

What are cookies?

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

For further information , visit allaboutcookies.org

How do we use cookies?

Conserve Energy Ltd uses cookies in a range of ways to improve your experience on our website , including:

• Keeping you signed in

• Understanding how you use our website

• improving our website

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality - Conserve Energy Ltd uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

• Advertising - Conserve Energy Ltd uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. Conserve Energy Ltd sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Conserve Energy Ltd website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Conserve Energy Ltd keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 22 May 2020.

How to contact us

If you have any questions about Conserve Energy Ltd’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at:

enquiries@conserveenergy.net

Call us: